Client-facing work

Every admin console, vendor portal and runbook, for every client

Linkbry puts every client’s admin consoles, vendor portals, runbooks and KB articles in one searchable library, with go links for the ones technicians type every hour.

In short

Use Linkbry as the link layer for IT work: a folder per client with its admin consoles and portals, go links like go/acme-m365, runbooks and KB articles searchable by note and page text, ticket reply snippets inserted with ;;, and folders restricted to the technicians on each account. Pro adds OIDC single sign-on, SCIM provisioning and an exportable audit log. It doesn’t store passwords or replace IT documentation tools.

What it’s for

What MSPs and IT teams use Linkbry for

Week to week

How it works in practice

  1. 01

    Set up identity on Pro

    Connect single sign-on through your OpenID Connect provider and SCIM provisioning, so technicians are added and removed automatically.

  2. 02

    Create a folder per client

    Add each client’s admin consoles, portals and dashboards, and restrict the folder to the technicians on that account.

  3. 03

    Add go links

    Give the consoles you open every hour aliases like go/acme-m365 and go/psa, typed into the address bar with the extension.

  4. 04

    Work tickets

    Type ;; in the PSA or email to insert a reply snippet with the right KB link, and search runbooks by note and page text.

  5. 05

    Review and audit

    Runbooks past their review date show as needing review, and owners can download the audit log as CSV.

Linkbry’s folders view, listing a workspace’s top-level folders with link and subfolder counts.
01

Where IT links live today

IT work has plenty of systems of record, and the links between them still end up in people’s browsers.

  • Per-technician bookmarks that don’t survive a laptop swap
  • Client portals listed in a documentation tool nobody wants to open for a URL
  • Runbook links pasted into tickets and never found again
  • Vendor portals known only by the person who set them up
02

Keep clients separate

Owners can restrict a client’s folder, and everything under it, to the technicians who work that account; everyone else can’t see it in search, the ;; picker, exports or go links. Links can also be private to one person. The activity feed records who added or changed what, and owners can download the audit log as CSV.

03

Identity and access on Pro

Pro workspaces can use single sign-on with any OpenID Connect provider (Entra ID, Okta, Google Workspace and others), optionally enforced for your email domain, and SCIM 2.0 provisioning to add and remove members automatically. SAML isn’t supported.

04

Not a password manager or documentation platform

Linkbry stores links, notes and snippets; it isn’t built to hold credentials, so never put passwords or secrets in notes or snippets. It also doesn’t track assets, configurations or contracts the way IT documentation tools do. Use it as the fast, searchable layer of links next to your documentation, password manager, PSA and RMM.

05

Pricing

Technicians who add and organize links are $10 a month each on Pro, or $100 a year. Staff who only need to read and open links can be free viewers.

A starting point

A starter workspace for an MSP

FolderWhat goes in itWho sees it
Clients / AcmeAdmin consoles, tenant portals, firewall and backup dashboards, vendor contactsAcme’s technicians (restricted folder)
Clients / Acme / IT pageHow to raise a ticket, status page, self-help guides, new-starter linksAcme staff, via a branded page
ToolsPSA, RMM, backup, security and monitoring consoles, with go linksAll technicians
RunbooksProcedures and KB articles, each with an owner and review dateAll technicians
VendorsLicensing, distributor, warranty and support portalsAll technicians
FAQ

Questions MSPs and IT teams ask.

Is Linkbry an IT Glue or Hudu alternative?

No. Those are documentation platforms for assets, configurations and credentials. Linkbry is a shared library of links, notes and snippets with go links and fast search, and many teams use it next to a documentation tool.

Can I store passwords in Linkbry?

Don’t. Linkbry isn’t a password manager. Keep credentials in one and link to the password manager’s entry if you need to.

Does Linkbry support single sign-on?

Yes, on Pro: OpenID Connect with providers such as Entra ID, Okta and Google Workspace, plus SCIM provisioning. SAML isn’t supported.

Can technicians only see their own clients?

Yes. Owners restrict each client folder to named members; others can’t see it anywhere in Linkbry.

Give MSPs and IT teams one place for every link

Free for one person, with your bookmarks imported in a minute.

Link Library for MSPs and IT Teams: Every Client Portal in One Place | Linkbry