Where a firm’s links live today, and why it breaks
Few firms decide how to keep their links; the habits just accumulate. Each one works for the person who set it up and fails the trainee who joined last month.
- A “useful links” page on the intranet that nobody has updated since the last reorganisation
- Portal addresses in one assistant’s browser bookmarks
- Research sources pasted into attendance notes and emails, and never found again
- Precedent locations passed on by word of mouth, so people use whichever one they were sent first
- Links into the DMS scattered across emails that only make sense to whoever sent them
