Linkbry keeps help articles, guides and reply snippets in one shared library, inserts them into any ticket, chat or email with ;;, and turns a customer’s onboarding links into one page.
Linkbry gives support and CS teams one library of help links and reply snippets that works in every browser-based tool: type ;; in the helpdesk, email or chat to insert a link or snippet. Customer onboarding pages are branded, shareable folders, and the link checker catches help articles that were renamed or removed. Agents who only insert content can be free viewers.
Help-centre articles, setup guides, videos and troubleshooting docs organized by product area, searchable by title, description, note or page text.
Reply snippets for common questions, inserted with ;; in the helpdesk, Gmail, chat or social inbox: one set of answers instead of a copy in every tool.
A branded page per account with the kickoff deck, setup guides, training videos and success plan. Share stats show which guides the customer actually opened.
The status page, incident process, admin tools and escalation contacts in one restricted folder, with go links like go/status and go/escalate.
When the docs team renames an article, the link checker flags it as broken or moved before agents keep sending customers to a 404.
A checklist folder of the articles, tools and policies every new agent needs, with progress visible to the team lead.
Organize help articles, setup guides and videos by product area, and save common replies as snippets.
Type ;; in the helpdesk, Gmail or chat to insert a help link as a formatted link or a plain URL, or a reply snippet.
Give each new customer a branded page of their kickoff deck, setup guides and training videos, with a password if it’s account-specific.
The background checker flags help articles that break or redirect elsewhere. After a docs migration, editors can re-check links on demand.
Hand new agents a checklist folder of articles, tools and policies, and follow each person’s progress.
Most teams maintain the same answers several times over, and each copy drifts.
Native canned responses only work inside the tool that stores them. Linkbry snippets and links live in one shared library and insert into any text box in the browser through the Chrome extension: type ;; or press Ctrl/Cmd+Shift+K, search, and press Enter. Links go in formatted, or as a plain URL with Shift+Enter. Keep your helpdesk macros for automation; use Linkbry for the answers you type everywhere.
Publish a customer’s onboarding folder as a read-only page with their name, your logo and accent colour. Add a password if it includes anything account-specific. The customer opens it without an account, and you can see views and clicks per link.
Give key articles an owner and a review interval, and Linkbry shows them as due for review. The background checker flags broken links and links that now redirect to another domain, and editors can re-check a link on demand after a docs migration.
The people who maintain the library are $10 a month each on Pro, or $100 a year. Agents who only search and insert links and snippets can be free viewers.
Linkbry isn’t a helpdesk or a public knowledge base, and it doesn’t integrate with ticketing tools. The picker works in Chromium browsers with the extension installed, not in desktop apps.
No. Macros that change ticket fields or trigger automations stay in your helpdesk. Linkbry is for the links and reply text you use across every tool, inserted with the Chrome extension.
It works in text boxes and rich editors in the browser, which includes browser-based helpdesks. It doesn’t work in desktop apps.
No. Agents invited as viewers can search the library and insert links and snippets for free. Only people who add or edit content need an editor seat.
It isn’t built for that. You can share a folder of help links as a read-only page, but for a public, searchable knowledge base use a help-centre tool.
Free for one person, with your bookmarks imported in a minute.